Thought for the day...
'We do not lose - we either win or learn' :)
Patient Self Care
There are a high number of viral illnesses circulating at the moment including a lot of coughs, congestion and sore throats most of which do not require antibiotics as they are viral rather than bacterial.
Please check your symptoms using these links before calling the surgery:
Cough - NHS (www.nhs.uk)
Common cold - NHS (www.nhs.uk)
Sore throat - NHS (www.nhs.uk)
Many thanks for your support.
Join us for our PPG Group meeting - Tues 31/01/23 @ 6pm
Our Patient Participation Group (PPG) are meeting in the Myers Hall in the Moulton Community Centre on Tuesday 31st January 2023 @ 6pm -all welcome.
Coronavirus has not gone away....
Hands - > wash regularly
Face -> wear a mask
Space -> keep your distance
Fresh air -> meet outside
We continue to ensure we keep our staff and patients safe - you will therefore be required to continue to wear a face covering when entering our Practice and use hand sanitiser
LARC services now available at our surgery.
Call us on 01406 370265 after 11.00 daily to book a telephone consultation with Dr Bomford to discuss.
Moulton Wellbeing Group - first Wednesday of each month
A variety of 2-hour sessions running in the Moulton Village Hall to help enhance your health and wellbeing. No need to book - just come along. This is YOUR group so let us know what you would like to know more about, a few ideas of what we have planned are: Sleep, healthy choices, Loss, Avoiding falls, Menopause, Psychological wellbeing.
Please talk to us if you are unhappy with our services
All our staff work extremely hard to ensure we provide all our patients with a high level of service at all times. Sometimes we get this wrong and when we do, we would request you talk to us so that we have the opportunity to put it right. Thank you.
Could you be a volunteer?
The East Ellow Good Neighbour Scheme are looking for volunteers, specifically a co-ordinator and treasurer and a no. of call handlers/befrienders. This organisation offer an essential service to our patients and it can only continue if it gains the volunteers it needs. Contact Katy Gale at LCVS on 07508 950438 or email email@example.com
Our surgery have been working throughout the Covid pandemic and we have not stopped seeing patients who need to be seen. We have however moved to a telephone triage system which will continue. This means our clinicians will speak to patients about their problems/medical conditions - before making a decision about whether they need to actually be seen or not.
Please ensure you telephone us on 01406 370265 between 8.00am and 11.00am to receive a same day call back from our clinicians. Please DO NOT call into the surgery as these type of enquiries take our reception team away from other tasks they are required to handle. thanks.
Delay in obtaining Covid Passports for patients using 'preferred' names
Check that the name on your passport matches how it is displayed by NHS COVID Pass at least 2 weeks before you travel. If the names are different, contact us to have your details updated (we will need evidence of your passport/birth certificate).
Medication Collection Machine (Dotty)
Dotty Dispense-it our medication collection machine is available for patients to pick up their medication at their convenience 24/7, even when our practice is closed. You must collect this medication within 3 days of receiving the text message. Pick up a consent form from our reception and register now.
Patients requesting new/alternative medication on their repeat scripts
If you require additional or alternative medication - even if you have had these before for a similar complaint, please call the Practice on 01406 370265 (opt 1) between 8.00-11.00 Mon-Fri to discuss with one of our GP's as we cannot dispense new medication without a consultation.
CQC audit update
The Care Quality Commission (CQC) exist to monitor, inspect and rate all locations in the UK who provide health care services to patients. We have received the following statement from them : "We carried out a review of the data available to us about Moulton Medical Centre on 03/06/2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage". This is great news as we continually strive to provide a high standard of service to our patients. We were rated GOOD in all areas at our last inspection in 2017.
We need your mobile contact details
We now have available additional resources to enable us to liaise with our patients via text message which will be beneficial to both us as a Practice and our patients. Please ensure we are aware of your up-to-date mobile no. to enable us to reap the benefits of this facility. Anyone who has provided us with a mobile number will be opted in to receive text messages (unless you specifically ask us not to) many thanks.
Repeat Prescriptions 5 days required
Due to unprecedented volumes of repeat prescriptions being required, we need your co-operation to enable us to support all our patients medication needs. Whilst the Coronavirus situation remains in place, you will need to allow 5 working days for us to process your request. We apologise for any inconvenience this will cause. Where possible, please do not leave collection of your medication to Friday as the number of patients attending is causing social distancing issues.
You may collect your medication between 08.00 - 12 noon and 13.30 and 18.00.
Thank you for your help and understanding during these difficult times.
We thank you in advance of your co-operation during this period.