Thought for the day...

Don't look back, you're not going that way :) 

Dr Stone retiring - send him a message

Dr Stone is retiring on Monday 22nd June 2020 - if you would like to send him a message/good luck wish, please email Terri on t.zeferino@nhs.net detailing your message and name and this will be included in a collage of messages for him. thank you.

A Nurse Practitioner joins our clinical team

We are delighted to welcome Debbie Cooper who is a Nurse Practitioner to our clinical team.  She is highly experienced and will be working as part of our GP team in the mornings and is able to diagnose, treat and manage many common ailments. 

She will be our respiratory specialist and work with our Asthma and COPD patients in the afternoons.

Street Ambassadors able to deliver your medication

We have teamed up with our local community and are able to offer you the option of having your medication collected from us and delivered to you during the Coronavirus pandemic. 

Call us to find out who your street ambassador is.

Repeat Prescriptions delay

Due to unprecedented volumes of repeat prescriptions being required, we need your co-operation to enable us to support all our patients medication needs.  Whilst the Coronavirus situation remains in place, you will need to allow 5 working days for us to process your request.  We apologise for any inconvenience this will cause.

You may collect your medication between 10.30 - 11.45 and 13.30 and 18.00. 

Thank you for your help and understanding during these difficult times.

Patients and Face to face Appointments

During COVID-19, we ask that patients do not come to the surgery unless invited to do so by the practice for a face to face appointment.  We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related.  You can contact the surgery to get advice and assessment by telephone and online via eConsult.  If a clinician thinks you need to be seen they can arrange for an appropriate appointment or perform a video consultation.

Please ensure you are available at the planned time to accept a callback from our clinicians.

If you have symptoms which may be Covid-19 related: a new persistent cough, loss or change in sense of smell or taste, an unexplained fever (temperature over 37.8), then please contact the NHS 111 Covid-19 Clinical Assessment Service by calling 111 or going online to NHS111 online.

If you are told that you are likely to have Covid-19, then please self-isolate at home for seven days and ensure that your household contacts also self-isolate for fourteen days.  If your symptoms worsen in this time please contact NHS 111 for further support and advice.

We thank you in advance of your co-operation during this period.

Patience required by our patients

Whilst the majority of our patients are understanding and supportive of our efforts during this difficult time, a no. are displaying behaviours which are less than helpful, which can distract us from carrying out our essential tasks to keep all our patients safe and well.

As National guidance is updated, we are having to review what we do and how we do it - and this will mean inconvenience to our patients, for which we apologise - but it is out of our hands.

Please bear with us during these challenging times and help us to help you.

Coronavirus information

The current advice to the public is 'Stay alert, Control the Virus and Save lives'.

The UK's Chief Medical Officer advises: Anyone with a new continuous cough OR fever OR loss of/change in smell or taste should self-isolate for 7 days or longer if they still have symptoms. The individual's household should also self-isolate for 14 days as per the current guidelines.

Only contact NHS 111 if your symptoms get worse.