Noticeboard

Thought for the day...

Where we stumble - there lies our treasure :)

Coronavirus has not gone away....

Stay at Home, Protect the NHS, Save Lives

Hands - > wash regularly

Face -> wear a mask

Space -> keep your distance

COVID-19 Vaccine update

We are pleased to announce we have started vaccinating our patients who are between 16-64 with underlying health conditions - both at Springfields Conference Centre and a small no. at our Practice (depending on supplies).  We are working our way through our patient list and will call each of them to attend a clinic asap. If you have not heard from us yet  and are in this category or over 65, please call us now.

   

Face covering needed if entering surgery

If you are invited to attend a face to face consultation at the surgery or to collect your medication, you need to wear a face covering.  This does not need to be a mask but a covering made of cloth or other material (this can be homemade) and should cover the nose and mouth of the wearer.  The purpose of wearing a face covering is to prevent transmission from asymptomatic people to others who they may come into contact with.

**We can now take card payments **

We are delighted to inform you we are now able to take debit and credit card payments which will save you having to obtain cash to pay for your prescriptions.

We need your mobile contact details

We now have available additional resources to enable us to liaise with our patients via text message which will be beneficial to both us as a Practice and our patients.  Please ensure we are aware of your up-to-date mobile no. to enable us to reap the benefits of this facility.  Anyone who has provided us with a mobile number will be opted in to receive text messages (unless you specifically ask us not to) many thanks.

Repeat Prescriptions 5 days required

Due to unprecedented volumes of repeat prescriptions being required, we need your co-operation to enable us to support all our patients medication needs.  Whilst the Coronavirus situation remains in place, you will need to allow 5 working days for us to process your request.  We apologise for any inconvenience this will cause.  Where possible, please do not leave collection of your medication to Friday as the number of patients attending is causing social distancing issues.

You may collect your medication between 08.00 - 12 noon and 13.30 and 18.00

Thank you for your help and understanding during these difficult times.

We thank you in advance of your co-operation during this period.

Patience required by our patients

Whilst the majority of our patients are understanding and supportive of our efforts during this difficult time, a no. are displaying behaviours which are less than helpful, which can distract us from carrying out our essential tasks to keep all our patients safe and well.

As National guidance is updated, we are having to review what we do and how we do it - and this will mean inconvenience to our patients, for which we apologise - but it is out of our hands.

Please bear with us during these challenging times and help us to help you.

Coronavirus information

The current advice to the public is 'Stay at Home, Protect the NHS and Save lives'.

The UK's Chief Medical Officer advises: Anyone with a new continuous cough OR fever OR loss of/change in smell or taste should self-isolate for 7 days or longer if they still have symptoms. The individual's household should also self-isolate for 10 days as per the current guidelines.

Only contact NHS 111 if your symptoms get worse.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website