Noticeboard

Thought for the day...

Where we stumble - there lies our treasure :)

Coronavirus has not gone away....

Stay at Home, Protect the NHS, Save Lives

Hands - > wash regularly

Face -> wear a mask

Space -> keep your distance

COVID-19 Vaccine update

We are pleased to announce we have started vaccinating our patients who are between 16-64 with underlying health conditions - both at Springfields Conference Centre and a small no. at our Practice (depending on supplies).  We are working our way through our patient list and will call each of them to attend a clinic asap. If you have not heard from us yet  and are in this category or over 65, please call us now.

   

Face covering needed if entering surgery

If you are invited to attend a face to face consultation at the surgery or to collect your medication, you need to wear a face covering.  This does not need to be a mask but a covering made of cloth or other material (this can be homemade) and should cover the nose and mouth of the wearer.  The purpose of wearing a face covering is to prevent transmission from asymptomatic people to others who they may come into contact with.

**We can now take card payments **

We are delighted to inform you we are now able to take debit and credit card payments which will save you having to obtain cash to pay for your prescriptions.

We need your mobile contact details

We now have available additional resources to enable us to liaise with our patients via text message which will be beneficial to both us as a Practice and our patients.  Please ensure we are aware of your up-to-date mobile no. to enable us to reap the benefits of this facility.  Anyone who has provided us with a mobile number will be opted in to receive text messages (unless you specifically ask us not to) many thanks.

Repeat Prescriptions 5 days required

Due to unprecedented volumes of repeat prescriptions being required, we need your co-operation to enable us to support all our patients medication needs.  Whilst the Coronavirus situation remains in place, you will need to allow 5 working days for us to process your request.  We apologise for any inconvenience this will cause.  Where possible, please do not leave collection of your medication to Friday as the number of patients attending is causing social distancing issues.

You may collect your medication between 08.00 - 12 noon and 13.30 and 18.00

Thank you for your help and understanding during these difficult times.

We thank you in advance of your co-operation during this period.

Patience required by our patients

Whilst the majority of our patients are understanding and supportive of our efforts during this difficult time, a no. are displaying behaviours which are less than helpful, which can distract us from carrying out our essential tasks to keep all our patients safe and well.

As National guidance is updated, we are having to review what we do and how we do it - and this will mean inconvenience to our patients, for which we apologise - but it is out of our hands.

Please bear with us during these challenging times and help us to help you.

Coronavirus information

The current advice to the public is 'Stay at Home, Protect the NHS and Save lives'.

The UK's Chief Medical Officer advises: Anyone with a new continuous cough OR fever OR loss of/change in smell or taste should self-isolate for 7 days or longer if they still have symptoms. The individual's household should also self-isolate for 10 days as per the current guidelines.

Only contact NHS 111 if your symptoms get worse.

 

Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mrs Terri Zeferino (f)

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
 
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